ISQM1 Quality Management System

Stay in control of your ISQM1 quality work

System support for all quality work — Belay brings together all the tools you need for systematic and traceable quality work in a single platform.

More than 100 agencies and 5000 employees uses Belay to do its quality work

Efficient management of quality activities —  in one digital platform

Quality management

Plan, document and follow up your entire quality work in accordance with ISQM 1 and industry standards. Manage quality objectives, risks, countermeasures and monitoring activities — all in a structured and traceable system.

Quality activities

Schedule and automate recurring quality activities such as independent confirmation, further education checks and internal quality audits. Ready-made forms and customization options are included.

Action Management

Identify deficiencies and create actions that are compiled into action plans. The system ensures that those responsible follow up and document implemented actions to drive continuous improvement.

Reports & Statistics

Get detailed reports on compliance and quality work. Filter data across offices, roles, activities, and ISQM1 components to quickly identify patterns and areas of improvement.

Organizational Inventory

Keep the organizational structure updated automatically through periodic inventories. Group managers verify and correct information about employees, titles, and group affiliation, supporting integrations as needed.

Structured quality management — from target to assessment

Central management of quality policies and guidelines

Collect quality policy, guidelines and documentation in a common system of version management and reading receipts. All employees always have access to current documents.

Flexible management of quality areas

Governance and leadership, professional ethical requirements and customer management can be standardized — while you can add your own quality areas tailored to your business. Respondents are assigned directly and receive automatic reminders of their tasks in the system.

Quality targets tailored to your business

The system can be delivered with standard objectives according to ISQM 1 but provides the ability to adjust, add own goals and allocate responsibilities. The link to risks and actions takes place automatically.

Systematic management of quality risks

Each quality objective is linked to identified risks that are evaluated on the basis of probability and consistency. Risks are continuously monitored throughout the year and linked to countermeasures and monitoring activities.

Countermeasures linked to risk management

For each risk, countermeasures are defined that are systematically followed up. Countermeasures can be reused across multiple areas and managers automatically see coupled monitoring and previous evaluations.

Planned and recurring monitoring activities

Define who will carry out monitoring, when it should occur and whether it should be repeated (e.g. quarterly). The system automatically generates tasks and sends reminders to responsible employees.

Digital quality control for external auditing

In the case of quality controls, external auditors gain access to relevant documents and processes via a dedicated guest log. All necessary documentation is available and traceable in the system.

Structured management of interventions — from deviation to improvement

Get guidance and structure in internal quality work with automatic error checking and step-by-step guides

Automatically created actions in case of identified deviations

When a lack of outcome is detected in quality activities, Belay can automatically create actions linked to employees, offices or quality managers. The system ensures that actions are initiated instantly without manual handling.

Integrated action plans for offices and employees

Belay automatically compiles an action plan based on created actions. This provides a clear structure for follow-up and improvement — both at the individual and organisational level.

Digital notification and reporting requirements

The system sends notifications about new actions and monitors that responsible employees de-report their efforts. The entire process is digitally documented for full transparency.

Overview of all action plans

Managers get access to a unified view where all action plans, action content, deadlines, and people in charge are displayed. Completed actions are automatically archived for future review and analysis.

Improvement work built into quality management

Belay makes action management a natural part of ongoing quality work. The system ensures that identified deficiencies are not only documented — but also addressed and lead to concrete improvement.

Get full overview of quality and compliance

Reports on quality work and compliance

Get detailed reports on quality activities and compliance across your organization. Filter by office, title, specific form queries, or other defined criteria.

Reporting on ISQM 1 components

With Belay's Filtering View, you can extract reports on all quality components of your quality management system — including identified deficiencies and actions — for internal analysis or oversight.

Overview and analysis of rating outcomes

In the case of internal quality checks, grades are automatically recorded. Belay allows you to filter by grade score, checker and year — without having to manage separate Excel lists.

Import of previous years' quality data

Import historical inspection results and ratings directly into the system. This provides a complete picture from the start and simplifies planning and monitoring of your quality work.

Data from digital forms and checklists

All forms and checklists in Belay collect structured data that can be easily reported and analyzed. See, for example, how many people have passed internal controls or follow procedures such as money laundering controls for new customer relationships.

graphic mockup of two data points of persons in a system. 1/2 are approved

Keep your records up to date automatically

Keep track of the employee register automatically

Belay sends out periodic requests to group managers to invent and update the organizational register. Respondents confirm employees, titles, tags, and group affiliations to ensure accurate information in preparation for quality activities.

Clear roles and responsibilities in the organization

Every office, business area or group in Belay has a defined person in charge. The manager receives notifications to inventory his group and can directly adjust incorrect data in the organization tree.

Support for recurring and flexible inventory of employees

The organization inventory can be set at different intervals, e.g. annually or semi-annually. This ensures that your register is always up to date for audits, internal controls and quality activities.

Integrations for efficient updates

Belay is open to integrations with your existing HR or HR systems. In this way, updates of employee records can take place automatically and with even greater precision.

Structured management of titles and tags

Define custom titles and tags to distinguish employees by areas of expertise, roles, or responsibilities. Easily filter the registry when planning quality activities or internal controls.

Hierarchical group structure with clear permissions

Build your organization into groups and subgroups, such as offices or business areas. Belay handles the rights automatically — those responsible see their groups and underlying entities, but not the overlying levels.

Get started in minutes with easy import from Excel

In just a few clicks you can import - set up your quality management system - start planning your quality year

Integrations & APIs

Connect your most used tools

At Belay we see integrations as valuable and understand that you are asking for APIs. If you have a current system you want to integrate Belay with, please contact us below and we will be happy to explore the possibility!

We are here for you

We handle all onboarding and data import

We tailor your quality management system to your risk assessments, guidelines and previous processes

Comprehensive support portal and support available

What our customers say about us

Over 100 agencies and 5000 employees use Belay

“Belay has helped us structure our quality work. That resulted in us being able to both streamline quality work, improve our documentation and ensure that it is conducted consistently.”

“We have digitized parts of our quality system with the help of Belay, which has resulted in a more efficient and clearer management of quality processes for both employees and central organization”

“We have actively sought to digitize our quality assurance system, which we have succeeded with, with Belay's help. We also see great opportunities to streamline and simplify the monitoring of our quality management system.”

Digitalise your quality work today

Do you want to know more about Belay and our platform for digitizing your quality work?

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